Welcome to CivicIssue ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our civic issues reporting platform.
By accessing or using CivicIssue, you agree to this Privacy Policy. If you do not agree with the terms, please do not access the platform.
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Quick Summary: We collect information you provide when reporting issues, use it to improve civic infrastructure, and share it publicly to drive community action. You have full control over your data.
Information You Provide
- Account Information: Name, email address, phone number, profile picture
- Issue Reports: Description, photos, location coordinates, category, severity
- Comments & Interactions: Comments on issues, upvotes, status updates
- Contact Information: When you reach out to support or provide feedback
Information Collected Automatically
- Device Data: IP address, browser type, device type, operating system
- Usage Data: Pages viewed, features used, time spent, interaction patterns
- Location Data: GPS coordinates (with your permission) for issue reporting and mapping
- Cookies: See our Cookie Policy for details
Information from Third Parties
- Social Media: If you sign in via Google or other providers, we receive basic profile information
- Government Data: We may receive updates on issue resolution from local authorities
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Important: Your issue reports are public by default to ensure transparency and community engagement.
We Share Information With
- Public: Issue reports, photos, comments, location (to drive community action)
- Government Authorities: Issue data for resolution purposes
- Service Providers: Cloud hosting, analytics, email services
- Legal Requirements: When required by law or legal process
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We do not sell your personal information to third parties.
We implement appropriate technical and organisational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure backup and recovery procedures
- Employee training on data protection
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No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
Request a copy of your personal data
Update inaccurate information
Request deletion of your data
Receive your data in portable format
Object to certain data processing
Withdraw consent at any time
To exercise these rights, contact us at info.civicissue@gmail.com
We use cookies and similar technologies for:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality. See our Cookie Policy for full details.
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Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide prominent notice or seek your consent as required by law.
