Everything you need
to know about CivicIssue.

Use our free Telegram bot most Indians already have Telegram. Here's how:

1. 1Open the bot: t.me/civicissuereportingbot (or scan QR on homepage)
2. 2Send a photo of the problem (pothole, garbage, dark street, etc.)
3. 3Share your live location (or pin on map)
4. 4Add a short description

Anything civic that affects daily life in your city:

🕳️ Potholes & road damage 🗑️ Garbage dumping 💡 Broken street lights 💧 Waterlogging & drainage 🔧 Burst water pipes 🌳 Footpath encroachment ⚠️ Open manholes 🏗️ Construction hazards

Basically any local problem that affects daily life in Ahmedabad or any other Indian city.

Official channels are good backups we often list ward emails/phones but CivicIssue adds the missing layer: collective citizen voice.

Yes! The platform works pan-India. Start in your city the map already covers all of India. Report from Mumbai, Delhi, Surat, Bangalore, or any other city and it will appear on the public map.

After reporting via the Telegram bot, you'll receive a unique link to your issue page. Bookmark it or log in (optional) to track:

• Current status (pending / in-progress / resolved)
• Community upvote count
• Days pending counter
• Any official updates

All issues also appear on the public map visible to your entire neighbourhood.

It varies by municipality and how many community upvotes an issue receives. Some get fixed in 3–7 days with strong community support. We display average response times as the platform grows.

High upvotes = high visibility. Issues with strong community support often get fixed faster because:

• They're harder for authorities to ignore when publicly visible
• Media and local citizen groups notice high-upvote issues
• They surface at the top of the public map for your ward

We also plan ward-level leaderboards in Phase 2 showing worst-performing areas to create even more accountability.

Yes and that's the core of how CivicIssue works. Issues show an exact GPS pin, photo, description, and status publicly.

When an issue is marked as resolved, a second photo is attached showing the fix. Both the original problem photo and the resolution photo are displayed on the issue page side-by-side.

This creates a transparent, verifiable record that the issue was actually fixed not just closed on paper. It also builds community trust over time.

No account needed to report your first issue via the Telegram bot. Creating an account (optional) unlocks additional features like:

• A dashboard to track all your reported issues
• Upvoting other community issues
• Viewing your personal stats and impact
• Notifications when your issue status changes

The platform gets more powerful with more citizens. Here's how to make a difference:

1. 1Report real issues every report adds to the public record
2. 2Upvote problems in your area to amplify community pressure
3. 3Share resolved cases with before/after photos on social media
4. 4Spread the word in local WhatsApp/Facebook groups: "Report your Ahmedabad pothole here – no login needed!"

We're happy to help. Reach out via our Telegram bot or email us at info.civicissue@gmail.com. Or just go ahead and report your first issue the best way to understand CivicIssue is to try it. 🚀